Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or replacement.

We only replace items if they are defective or damaged (within 30days of purchase).
We do not offer refunds for change of mind.

To return your product, please mail it to: 28 Seaforth Drive, Valla Beach New South Wales AU 2448, accompanied with your receipt.

You will be responsible for the shipping costs of returning your item.
Shipping costs back to you for the replacement of a defective or damaged item will be covered by us (Australian orders only)

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/replacement.
If you are approved, a replacement item will be sent to the original address given within 3days of us receiving it.
If you prefer a refund, this will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.  Less original shipping costs as these are not refundable.

Sale items
Sale items cannot be refunded or replaced.

All enquiries regarding refunds or replacements can be emailed to: hello@chasingsundays.com.au